Front-of-house and service.
Hosts, greeters, and service staff for the lobby, the restaurant, and the floor, briefed to read as part of the house from the first greeting.
Service
Hospitality staffing.
A five-star hotel and a members-only club share one rule: the standard is felt, not announced. We place front-of-house, concierge, and VIP-floor staff, briefed on your house standards, for the properties where the welcome is the product.
Concierge desk.
A composed desk that handles guest requests, arrivals, and the small arrangements that define a five-star stay or a members’ visit.
VIP and members’ floor.
Discreet support for private floors, club lounges, and members-only areas, where the standard is quiet recognition rather than visible service.
Briefed on house standards.
Each person is briefed on your house — its tone, its protocols, and its guests — so the placement holds the standard you have set.
- 01
Scope
You tell us the property, the roles, and the standard. We confirm headcount, timings, and the brief.
- 02
Brief
Each person is briefed on your house, its protocols, and any guest or members’ detail you share before arrival.
- 03
Place
Trained staff arrive ready, dressed to your standard, and take their place on the floor or at the desk.
- 04
Supervise
An account lead holds the standard, manages cover and changes, and stays your single point of contact throughout.
Questions
Questions buyers ask.
- What hospitality roles do you supply?
- Front-of-house and service staff, concierge desk, and VIP or members’-floor support. We scope the mix with you against the property and the standard you hold.
- Do you staff hotels and private clubs?
- Yes. We place front-of-house, concierge, and floor staff for five-star hotels and members-only clubs, briefed on the house standards that distinguish each one.
- Is the work casual or ongoing?
- Both. We cover peaks, events, and leave on a casual basis, and we place ongoing teams where you want a settled presence on the floor or at the desk.
- How are your staff briefed?
- Before a first shift, each person is briefed on your house — its tone, its protocols, and its guests — so the placement reads as part of the property rather than a temporary addition.
- Where do you operate?
- Across Sydney, Melbourne, Brisbane, Perth, Adelaide, and Auckland, with coordination from a single point of contact for groups with properties in more than one city.