Briefed to your maison standard.
Hosts and ambassadors briefed on your brand, your floor, and the way you greet — so the person at the door reads as part of your team, not a stand-in.
Service
Luxury retail staffing.
We are not a recruitment agency. We place trained, supervised staff — hosts, greeters, ambassadors, and clienteling support — briefed to your maison standard for trading hours, peak periods, VIP days, and openings. You do not hire them. We place them, manage them, and report on the day.
The roles a luxury floor needs.
Hosts and greeters, brand ambassadors, and clienteling support — placed against the moment, from a quiet VIP appointment to a full opening.
Supervised, not just supplied.
A team lead manages the staff on your floor, holds the standard through the day, and is your single point of contact while they are with you.
Scaled to the day.
Cover for trading hours, peak periods, VIP days, and store openings — the right number of people for the day in front of you, and no more.
- 01
Scope
You tell us the store, the period, and the roles. We confirm headcount, timings, and the standard to brief against.
- 02
Brief
Each person is briefed on your brand, your floor, and any client or product detail you share before they arrive.
- 03
Place
Trained staff arrive ready, dressed to your standard, and step onto the floor as part of your team.
- 04
Supervise and report
A team lead holds the standard on-site through the period, and you receive a short report once it closes.
How it works
We place and supervise our own staff — you keep your floor covered.
The difference is the management. You are not recruiting, onboarding, or carrying the people we place. They are our trained casual and event staff, briefed to your standard, supervised on your floor, and accountable to a single point of contact at Colette & Louis.
- We place and manage Not a recruitment agency — the staff remain ours, on your floor.
- Interviewed and reference-checked Before any person is placed on your account.
- On-site supervision A team lead holds the standard through the period.
- NDA and discretion Client and product detail stay inside the brief.
Questions
Questions buyers ask.
- Do you recruit staff or supply them?
- Neither, exactly. We are not a recruitment agency — you do not hire the people we place. We supply and manage our own trained casual and event staff, briefed to your standard and supervised on your floor. They remain on our books; you get the floor covered without the recruitment.
- What roles do you provide?
- Hosts and greeters, brand ambassadors, and clienteling support for luxury retail. We scope the mix with you against the period — quieter trading days look different from a VIP appointment or an opening.
- How quickly can you staff a shift?
- For planned periods and openings, a week or two gives us room to brief well. For short-notice cover we move faster, and standing arrangements let us fill peak days with people who already know your floor.
- Do you supervise on-site?
- Yes. For anything beyond a single host, a team lead manages our staff on your floor, holds the standard through the day, and is your single point of contact while they are with you.
- Where do you operate?
- Across Sydney, Melbourne, Brisbane, Perth, Adelaide, and Auckland, with coordination from a single point of contact for retailers with stores in more than one city.