Our story, in our words.
Founded in 2014, Colette & Louis began with a simple conviction — that luxury retail deserves the same standard of service it sells. The articles below are written by our supervisors, account leads, and the team.
We began with a small team of hospitality professionals and a belief that attention to detail, discretion, and impeccable presentation are the fundamentals of luxury service. The articles below are written by our team — supervisors, account leads, and the people on the floor.
Private salons, invitation-only retail, and the return of human luxury
Private Salons, Invitation-Only Retail & the Return of Human Luxury
A promising start in luxury hospitality
As we reflect on the first few months of the year, we are proud to have supported some of the world's most iconic luxury maisons with our specialised hospitality services. At Colette et Louis Operations, our commitment to premium service delivery, discretion, and smooth brand alignment continues to set the benchmark for excellence.A heartfelt thank you to our esteemed clients and dedicated team for the following standout collaborations:Balenciaga Sydney – Host Services Valentino Chadstone – B
Celebrating teamwork — the Colette et Louis bowling tournament
At Colette et Louis, we’ve always believed that success isn’t just about meeting goals—it’s about the people who work tirelessly to make those achievements possible. Our team is the foundation of everything we do, and we strive to create a culture where appreciation, collaboration, and togetherness are celebrated as much as results.This year, we wanted to go beyond words and show our gratitude in a more meaningful way. That’s why we organised the first-ever Colette et Louis Bowling Tournament—a
Beyond hospitality — excelling in cleaning with Savoy Cleaning
At Colette et Louis, our commitment to excellence goes beyond hospitality. Since 2014, Savoy Cleaning, our professional cleaning division, has been dedicated to delivering impeccable service tailored to the unique needs of luxury brands. Our core values—integrity, professionalism, and meticulous attention to detail—drive everything we do.We are thrilled to announce that Savoy Cleaning has entered a new contract with our long-term partner, Tiffany & Co., to provide cleaning services for all the
Celebrating diversity in service — Colette et Louis' season of elegance
At Colette et Louis, diversity in service is not just a tagline; it’s a commitment we proudly embody. From providing professional waitstaff to crafting bespoke catering menus, curating cocktail experiences, and delivering smooth event execution, our expertise is as varied as it is exceptional. This past week, as the festive season gained momentum, we were privileged to partner with luxury icons Dior, Valentino, Jaeger-LeCoultre and Louis Vuitton . These events, showcasing timeless elegance and
Colette et Louis partners with The Hour Glass for unforgettable luxury events
Colette et Louis has been working with The Hour Glass, one of the world’s leading luxury watch retail groups, renowned for its dedication to fine craftsmanship and horological expertise. Founded in 1979, The Hour Glass has established itself as a premier destination for discerning timepiece collectors, offering an exceptional selection of luxury watch brands from Patek Philippe to Rolex, with a commitment to authenticity and service that resonates deeply with our own values at Colette et Louis.A
Celebrating our dedicated team — Andrea and Shubham
At Colette et Louis, we are proud to have a team with exceptional loyalty and dedication. Our low turnover is a reflection of the strong commitment among our team members. Today, we celebrate two senior team members, Shubham and Andrea, who have been with us for over two years.AndreaAndrea, a key member of our Chadstone team, exemplifies excellence in client service. Her recent certification in Kitchen & Business Management further highlights her dedication to providing a comprehensive, high-qua
Flawless service at Dior's Bondi Junction grand opening — a showcase of elegance
At Colette et Louis, we believe that every detail matters when it comes to creating unforgettable moments. Since 2014, we have been proudly supporting luxury retailers and corporations across Australia and New Zealand, offering bespoke staffing solutions that make an impression. Our expertise in providing dedicated hosts and food and beverage teams for high-end events is where we truly shine.Behind this success were three exceptional individuals: Jeremy, Antonio, and Kenedy. Jeremy's leadership
Dior Chadstone trunk show — a showcase of service
What a fantastic event earlier this month at Dior Chadstone. Our Colette et Louis team looked sharp and delivered impeccable service, ensuring every detail was flawlessly executed. From setting up to attending guests, our professionalism and attention to detail were on full display. The success of this trunk show is a testament to the hard work and dedication of our incredible team. Well done, everyone, for your outstanding contributions to yet another remarkable event.
First year of white-glove delivery with Van Cleef & Arpels
As we mark one year of partnering with Van Cleef & Arpels for our white glove delivery service, we want to express how honored we are to work with such a prestigious brand. Over the past year, our dedicated team has been providing same-day delivery, tamper-safe procedures, and pristine presentation for Van Cleef & Arpels across Sydney and Melbourne. This partnership has been built on trust and a shared commitment to luxury, and we are proud to continue delivering the impeccable service that Van
Three years of success with Louis Vuitton
Teamwork Makes the Dream Work We are celebrating an incredible milestone: three years of working nationwide with Louis Vuitton. Over the past three years, our teams have provided exemplary service, supporting the iconic brand across Australia. From Butlers to event staff, our commitment to excellence and attention to detail has been a key part of Louis Vuitton’s success. We are grateful for the opportunity to continue this rewarding partnership and look forward to many more successful years
Highlighting excellence across Australia and New Zealand
At Colette et Louis, our team is the backbone of our success. Whether it’s providing front-line staff for luxury events, handling complex logistics for white glove delivery, or supporting retail operations, our dedication to excellence is evident in everything we do. Across Australia and New Zealand, we pride ourselves on delivering tailor-made staffing solutions that help businesses exceed their goals. From iconic luxury brands to high-profile events, our team consistently goes above and beyond